Welcome to the Squirrelly Mama's shipping guide! Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible, so you can count on your order usually shipping the next day but in some instances it can take up to 3-5 business days to process.
Oh, and did we mention all U.S. orders receive FREE SHIPPING on orders over $35 before tax!? Yay!
*While we will do all that we can to ensure your order is delivered on time, Squirrelly Mama cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
We want you to absolutely love every purchase, so we know returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at email@example.com and we would be happy to help!
- Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
- We do not offer refunds, only store credit that can be used in store or online. In store credit will be issued via a code sent to your email within 1-2 business days after receiving your return. You will then enter this code at checkout of your next purchase. Store credit never expires.
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
- Return items must be postmarked within 14 days of receiving your order or brought in store within 30 days of receipt. Any returns after these time lengths will be rejected, and you will be required to pay a reshipping fee to receive you merchandise back if it was mailed.
- Returns must be received in original, unused condition with tags attached.
- Clearance and accessories are final sale and are non-returnable. We enforce this policy strictly and store credit will not be given for returned items marked as accessories, clearance, doorbusters, deals, or sale items.
- If an item has stains, smells of cigarette smoke, perfume or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
Any items rejected for a return will require a reshipping fee. If we do not receive the reshipping fee in 5 days, we will donate the item(s) to charity.
Please mail returns to:
14295 Gould St.
Crosslake, MN 56442
Please include your invoice or a note with your name and order # along with the items being returned. Thank you so much for your understanding!